FAQs
Frequently Asked Questions (FAQs)
1. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status at any time.
4. What is your return policy?
We accept returns within 30 days of delivery.
- Free return shipping
- No restocking fees
- No final sale items
Items must be unused and in original condition. For more details, please refer to our Return & Refund Policy.
5. How do I request a return?
To start a return, contact us at:
📧 nahidekurt45@gmail.com
We will provide a prepaid return label and instructions.
6. When will I receive my refund?
Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.
7. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with photos of the item.
We will resolve the issue quickly at no additional cost.
8. Can I change or cancel my order?
Orders can only be modified or canceled within a short time after being placed.
Please contact us immediately if you need assistance.
9. Do you ship internationally?
Yes, we ship worldwide. Delivery times and possible customs fees may vary depending on your location.
10. Will I have to pay customs or import fees?
For international orders, customs duties or taxes may apply depending on your country. These charges are the responsibility of the customer.
11. What payment methods do you accept?
We accept secure payments through major credit/debit cards and other trusted payment providers available at checkout.
12. How can I contact customer support?
You can reach us anytime:
📧 Email: nahidekurt45@gmail.com
📞 Phone: +1 204 764 3398
We respond within 24–48 business hours.